Terms and Conditions

First of all, thanks for booking with us but like most things, there are terms and conditions,

 

  • The final price may vary slightly depending on your card. Your card won’t be charged until the day of the tour unless otherwise stipulated within the tour itinerary/tour description.
  • Please note that it is not possible to reserve the front seat for the tour as we offer all passengers a chance to sit up front at some time throughout the tour. 
  • This tour may not be suitable if you suffer from motion sickness and require the front seat.
  • Please consider other passengers while on the bus and refrain from speaking too loud and preferably not talk on your mobile phone if there is a passenger either next to you or in front of you.
  • Please let us know if you do not want any photo or video images taken of you on the tour as we may use some photos to promote the tours.

We are operating under the Queensland Tourism and Accommodation Industry COVID Safe Plan; there will be times on this tour when social distancing is not possible while i.e.: sitting in the bus. Strict hygiene & cleaning practices will be followed, and social distancing will be adhered to at all other times. You can bring a face mask if you prefer.

Hand sanitiser available to travellers and staff Social distancing enforced throughout experience Regularly sanitized high-traffic areas Gear/equipment sanitized between use Transportation vehicles regularly sanitized Guides required to regularly wash hands

Cancellation Policy

  • Free cancellation policy applies outside of 24 hours of the scheduled tour departure.
  • Cancellation requests must be submitted in writing via email, by telephone, and by speaking to our team.
  • The cancellation date and time will be based on the timestamp of the cancellation request.
  • Refunds will be issued to the original payment method used for booking.
  • Any applicable fees charged by payment processors or third-party booking platforms are non-refundable.
  • In the event of unforeseen circumstances or force majeure, we reserve the right to modify or waive the cancellation policy at our discretion.
  • If you are unavoidably prevented from joining the Tour, you may transfer your place to another person, providing this person meets any conditions which may apply to the booking and that we are informed
  • Cancellation by us – In the event of our cancellation, which would be because we don’t have a minimum of required passengers OR in some cases an unfavourable weather forecast, your card will not be charged.

You Agree:

  • Teenagers  16 and under must be accompanied by an adult
  • You must notify us of the pick-up point at the time of booking.
  • The itinerary and duration of the tour may vary due to weather, traffic conditions or any unforeseen circumstances. 
  • Any items that occupy the space or disturb other passengers are prohibited.
  • Animals, alcohol, cigarettes, or vapes are not allowed on the bus.  
  • The total cost above applies to either vehicle, regardless of the number of passengers. 
  • The car can accommodate a maximum of four passengers, while the mini-bus can accommodate up to eleven passengers. 
  • Use this as a base tour, and you can make changes to the itinerary.
  • Please inquire about the price for groups of up to 65 guests.
  • You may be exposed to products containing peanuts.

Limitation and Our Liabilities

  • Despite careful planning, it is possible that a site may become inaccessible due to matters outside our control, for example through inclement weather or if a service provider is not able to provide their service for whatever reason.
  • We may therefore decide to make changes to the itinerary to accommodate either of the above possibilities without notice
  • Baggage restrictions- nothing larger than a standard suitcase .
  • We want you to enjoy a perfect tour so we shall do our best to make your tour special for you. Nonetheless, we must make clear the limitations in the law. We are not liable to you for:
  • Any event which happens before you board our transport at the Meeting Point or after you leave our transport at departure;
  • Any problem arising from your failure to reach the Meeting Point on time, for whatever reason; (though we would do our best to help you in any way we reasonably could);
  • Medical problems or physical difficulties, even if you have told us about them in advance;
  • Medical emergencies;
  • Your own carelessness or negligence in any aspect of your behaviour whilst with us;
  • Laws, culture and standards of service and behaviour in any area we may visit;
  • Changes we reasonably make to an itinerary or to accommodation or any other aspect of the management of a Tour;
  • Problems or issues which we could resolve whilst on a Tour but which you raise only after your return
  • The services and features included in your Tour are those specified on our website.
  • If you choose to buy other goods or services during your tour, those are not part of the package we provide, even if arranged through our Tour leader. Accordingly, we are not liable to you for any happening in connection with that service or those goods.

Participation and Behaviour

  • Your tour package will provide details about your chosen tour, but the following are contractual matters:
  • To satisfy the majority of our clients, we apply “no smoking” rules in the same way that they are applied by law in Australia. Please note, however, that smoking is permitted outside of the properties that we visit (or in designated areas)
  • If at any time, it is our opinion (given by any of our staff or Tour leaders) that you are acting in a way which may cause accident, injury, discomfort or displeasure to any other Tour member, we may exclude you from the programme for the remainder of the Tour and without a refund.
  • You will understand that this action will not be taken lightly but may be necessary to protect the health, safety or enjoyment of other passengers.
  • We do ask that you consider other passengers and refrain from smoking before you board the bus and definitely NOT on the bus
  • Please respect the animals and the owners of the sites we visit- DO NOT LITTER any of the sites or butt out cigarettes on the ground.

 

Please call the office or send an email if you have any queries

Gary Carson

Phone:  (+61) 400 055 199

Email:  info@adventuredaytrips.com.au

Website:  www.adventuredaytrips.com.au

Adventure Day Trips Pty Ltd

BRISBANE CITY QLD 4000